Premium Baby Safety Oven Door Lock

1. Shipping Regions

We offer shipping across all emirates within the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, and others. We also deliver to Oman, Qatar, Saudi Arabia, and other GCC countries.

2. Shipping Costs

Note: Delivery rates will be automatically calculated at the checkout page once you add your address.

3. Free Shipping

If your order is over 100 AED, the standard domestic delivery will be free.

4. Cut-off Time for Pickup

The cut-off time for pickup is 3 PM from Monday to Saturday. Orders placed before 3 PM will be processed and shipped on the same day. Orders placed after 3 PM or on Sunday will be processed and shipped the next working day.

5. Order Processing

Orders are processed within 1-2 business days. You will receive a confirmation email once your order has been shipped.

6. Delivery Time

7. Tracking Information

Tracking information will be provided for all orders. You will receive an email with the tracking number once your order has been shipped.

8. Packaging Details

• Unit Type: Piece
• Package Size: 25cm x 32cm x 5cm (9.84in x 12.60in x 1.97in)
• Package Weight: 0.56kg (1.23lb.)

9. Damaged Items

Please check your items upon delivery. If any items are damaged, kindly accept the delivery and contact us immediately. We will confirm the issue and resend a new item to you.

10. Contact Us

If you have any questions or concerns about our shipping policy, please contact our Customer Service team at info@babesafety.com. We are here to assist you and ensure your satisfaction with our products.

Thank you for shopping with BabeSafety.com. We value your satisfaction and aim to provide you with high-quality baby safety products. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

1.1 Eligibility:
You may initiate a return within 14 days of receiving your order. Returns requested after this period will not be accepted.

1.2 Condition:
To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it. Opened packages with broken seals or damaged pieces will not be returnable or refundable.

1.3 Initiating a Return:
To request a return, please contact our Customer Service team at info@babesafety.com. Please provide your order number and a description of the issue.

1.4 Return Shipping:
You will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the returned items reach us.

1.5 Consumer Rights:
As per the Dubai Consumer Protection Act, you have the right to return and get a refund for any defective product. All sellers are bound to display their return and refund policy clearly1.

2. Refunds

2.1 Processing Time:
Once we receive your return, we will inspect it to ensure that it meets the return eligibility criteria. If approved, your refund will be processed within 14-17 working days.

2.2 Refund Method:
Refunds will be processed using the same payment method used for the original purchase. The amount will be credited back to the same bank card or account used for the transaction.

2.3 Non-Refundable Items:
Certain items are non-refundable, including open packages with broken seals, damaged pieces, or items that do not meet our return eligibility criteria.

2.4 Fair Compensation:
You are entitled to fair compensation for any damages suffered as a result of purchasing or using defective goods1.

3. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact our Customer Service team at info@babesafety.com. We are here to assist you and ensure your satisfaction with our products.

Contact us at info@babesafety.com for questions related to refunds and returnfunds and returns.