Refund and Returns Policy

Thank you for shopping with BabeSafety.com. We value your satisfaction and aim to provide you with high-quality baby safety products. If you are not entirely satisfied with your purchase, we are here to help.

1. Returns

1.1 Eligibility:
You may initiate a return within 14 days of receiving your order. Returns requested after this period will not be accepted.

1.2 Condition:
To be eligible for a return, the product must be in its original packaging and in the same condition as when you received it. Opened packages with broken seals or damaged pieces will not be returnable or refundable.

1.3 Initiating a Return:
To request a return, please contact our Customer Service team at info@babesafety.com. Please provide your order number and a description of the issue.

1.4 Return Shipping:
You will be responsible for the cost of return shipping. We recommend using a trackable shipping method to ensure that the returned items reach us.

1.5 Consumer Rights:
As per the Dubai Consumer Protection Act, you have the right to return and get a refund for any defective product. All sellers are bound to display their return and refund policy clearly¹.

2. Refunds

2.1 Processing Time:
Once we receive your return, we will inspect it to ensure that it meets the return eligibility criteria. If approved, your refund will be processed within 14-17 working days.

2.2 Refund Method:
Refunds will be processed using the same payment method used for the original purchase. The amount will be credited back to the same bank card or account used for the transaction.

2.3 Non-Refundable Items:
Certain items are non-refundable, including open packages with broken seals, damaged pieces, or items that do not meet our return eligibility criteria.

2.4 Fair Compensation:
You are entitled to fair compensation for any damages suffered as a result of purchasing or using defective goods¹.

3. Contact Us

If you have any questions or concerns about our Refund and Return Policy, please contact our Customer Service team at info@babesafety.com. We are here to assist you and ensure your satisfaction with our products.

Contact us at info@babesafety.com for questions related to refunds and returns.